Customer support

HUBSPOT EXAMPLE 14

Support Ticket SLA and Escalation Workflow

Manage service priority, SLA timers, overdue escalation, and customer communication across support operations.

SupportStack
CRMMarketingSalesReports

Support Ticket SLA

CRM automation workspace with scoring, ownership, tasks, and reporting.

Qualification form

Smart fields collect the minimum data needed to route the lead.

Work email
Company size
Primary goal
Timeline
Submit and route
New
Acme Corp$45,000 ARR
Northfield$28,000 ARR
Qualified
Finova$72,000 ARR
Proposal
Stackr$96,000 ARR
Closed
Cloudvara$118,000 ARR
Open tickets
214
primary signal
SLA risk
18
routing logic
Escalations
7
business outcome
Jane Doe
Lifecycle stageMQL
Open tickets214
SLA risk18
Escalations7
21
OwnerSarah Martinez
TerritoryMid-Market
StatusActive

Automation Status

Workflow active

Tasks, owner assignment, and lifecycle updates are running.

01
Ticket created
Supporting step
02
Priority set
Supporting step
03
SLA timer
Current journey stage
04
Escalated if overdue
Supporting step